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Last Updated: 05/30/2024
in Lower My Payment We love making homeowners happy—and what better way than to help you save money over the life of your loan? If you are looking to reduce the amount of your monthly mortgage payment, options may be available for your mortgage. Browse our FAQs below ...
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Last Updated: 07/01/2024
in Payments and Payoffs
A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
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Last Updated: 07/31/2024
in Escrow, Tax & Insurance I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
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Last Updated: 07/17/2024
in Disaster Claims & Assistance
What do I need to do if my home has been damaged? Here’s what you need to do first: Contact your hazard insurance company to file a claim. Call us at  833.253.1133 , and w e'll let you know what information is required to d...
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Last Updated: 06/04/2024
in Contact Us
Homeowner’s (Hazard) Insurance If you pay your homeowner's insurance premiums through your regular monthly mortgage payment (also called an escrow account) and you receive a bill from your insurance provider or have a new insurance policy, plea...
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Last Updated: 07/23/2024
in Year-End Statements
What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
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Last Updated: 07/17/2024
in Disaster Claims & Assistance I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here t...
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Last Updated: 06/11/2024
in Financial Hardship We understand that life circumstances might lead to difficulty making your mortgage payments. As your mortgage partner, we are here to help if you are facing financial hardship . Whether you need help bringing your account cur...
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Last Updated: 06/04/2024
in Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, if you leverage an escrow account to help manage insurance expenses required for your property, you need to inform us of any changes in your insurance policy. You can s...
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Last Updated: 09/13/2023
in Contact Us Questions about how and where to make payments? Check out Ways to Pay for a variety of options online, by phone and by mail. Mail a Payment: On Tap Credit Union PO Box 660217 Dallas, TX 75266-0217 Overnight & Payoff Funds: On Tap Credit Uni...