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Last Updated: 09/28/2023
in Escrow Statement FAQs We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...
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Last Updated: 06/04/2024
in Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, if you leverage an escrow account to help manage insurance expenses required for your property, you need to inform us of any changes in your insurance policy. You can s...
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Last Updated: 11/13/2025
in Year-End Statements Where can I find my tax statement online? 2025 year-end statements will be provided by January 31, 2026. When your statement is available, log into our website or app, go to Documents , and expand the Taxes section. Click the link to your stat...
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Last Updated: 09/13/2023
in Contact Us Designated Address for Notices of Error & Information Requests PO Box 3398 Englewood, CO 80155 All Other Correspondence PO Box 4638 Englewood, CO 80155 ...
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Last Updated: 07/31/2024
in Escrow, Tax & Insurance I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely p...
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Last Updated: 10/07/2024
in Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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Last Updated: 08/27/2024
in Escrow, Tax & Insurance I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform us of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
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Last Updated: 06/30/2025
in Newly Closed Loans
My loan just closed. What do I need to do next? Look for a welcome email from us with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient servi...
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Last Updated: 07/01/2024
in Payments and Payoffs
A payoff statement for a mortgage, sometimes referred to as a payoff letter, is a document that details the exact amount of money needed to fully pay off your mortgage loan. It encompasses your outstanding balance, the interest you owe, an...
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Last Updated: 07/01/2024
in Payments and Payoffs Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment will...